Business Excellence Program Lead - SS Innovation & Excellence

Company Name:
TD Bank
About TD Bank, America's Most Convenient Bank
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth , and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .
Job Description ? Leads efficiency initiatives which may focus on end-2-end process reengineering, organizational design improvement, and
consumption/buying power optimization.
? Leverages Lean Six Sigma, where appropriate, and project management methodologies to identify and generate sustainable
efficiencies and expense reduction opportunities that, ideally, also improve the customer and employee experience.
? Delivers significant improvement in process productivity, cost-to-serve, control/risk, client satisfaction & ensure initiatives
deliver intended results with respect to the Customer Experience.
? Develops and maintains effective relationships with Executive, Senior, and Business Line Management in assigned divisions
within TD Bank to influence adoption and deployment of the TD Bank Process Improvement Methodology in support of
company mission and business goals.
? Leads Process improvement initiatives including opportunity identification, business case development, project scoping, work
plan development, data gathering and analysis, solution development, change management and cost-benefits estimations.
Inspires and drives the rigor, value and benefits of continuous improvement throughout the organization.
? Identifies high level strategy and translates into tactical business actions. Resources key metrics and provides program status
reports and presentations to the corporate leadership team and conduct stage gate reviews as necessary and required.
Provides Process Improvement knowledge, skill, and experience to Center of Business Excellence to support design and delivery
of learning and development programs.
? Leverages capability of trained process improvement employees within TD Bank and cross functional business partners and project teams regarding best practices in process improvement. Provides education and the support necessary to effectively
lead process improvement project resources and external contractors/consultants in coordination of competing priorities.
Qualifications ? Bachelor's degree
? Graduate Degree or progressive work experience in addition to experience below
? 7-10 Years of related experience leading multiple efficiency-improvement or productivity projects
? Successfully demonstrates practice in a variety of process improvement methodologies and tools including statistical tools
Strongly prefer Six Sigma Black Belt certification or other related/equivalent experience in TQM, Reengineering, etc
? Facilitative training of Process Improvement Methods and Tools
? Project Management Professional PMP designation/certification a plus
? Facilitative Leadership designation/certification or experience
? Change Management skill ability experience
? Communication Planning and Implementation skill ability experience
? Ability to think and plan both strategically and tactically moving through both fluidly
? Proven ability to build strong collaborative business-to-business relationships with experience in lateral management and
persuasive skills capable of delivering results through a position of influence not authority
? Ability to apply consultative relationship management and influencing skills across all levels with organizational prowess. Ability
to negotiate resources and time
? Successful track record of leading complex projects delivering quantifiable benefits
? Creative and innovative thinker, who is willing to challenge conventional wisdom to affect positive business change
? Well developed desktop computing skills with emphasis on MS Office products and project management tools
? Proven budgeting and fiscal management skills to include resource planning, forecasting and estimating
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at . Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities.
Business Excellence Program Lead - SS Innovation & Excellence

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