Debt Specialist II

Company Name:
TD Bank
Job Description
Makes outbound customer calls via the telephone as well as an automated dialer to negotiate payment arrangements to reduce delinquency on accounts OR take inbound customer phone calls to negotiate payment arrangements on multipole stages of delinquency as well as to resolve customer inquiries and complaints.
Mitigates losses through designated extension and/or re-age authority, settlement offers, and by working with homeowners and realtors to negotiate short-sales, died-in-lieu or cash-for-keys, etc.
Identifies candidates and initiates process for loss mitigation programs outside delegated areas of authority.
Completes skip-tracing steps as required.
Adds, changes, and deletes information in multiple system screens within multiple systems.
Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.).
Complies with all pertinent department/division procedures as outlined in operating instructions.
Meets minimum individual and departmental goals and service level agreements.
Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities.
High school diploma or equivalent
1 year's customer service or collection experience (For internal associates, 6 month's collection experience and a current rolling 90 day ADS rating of 3.5+)
Computer proficient.
Proven ability to stay focused in a continuous process flow and keep pace within the work team.
Superior verbal and written communications skills.
Excellent interpersonal and motivation skills.
Demonstrated ability to handle change.
Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank''s HR Compliance Department at . Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities.
Department Overview
The Debt Specialists are responsible to reduce losses associated with defaulted loans.
TD Description
About TD Bank, America''s Most Convenient Bank
TD Bank, America''s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth , and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at .
TD Bank, America''s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .
Job Status: Full Time
Date Updated: 04-May-2014
Auto req ID: 54122BR
Job Title: Debt Specialist II
Location: Falmouth - Gray Rd

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