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Support Specialist II

Company Name:
TD Bank
Job Description
The Support Specialist II will be responsible for preparing files for Foreclosure. Duties include, but are not limited to, the processing and tracking of customer accounts, handling of sensitive financial information, and the ability to work in conjunction with peers as well as the Foreclosure department. The selected candidate must have strong written and verbal communication skills, high attention to detail, strong time management skills, and the ability to meet service level agreements for internal and external customers.
Job Requirements
Makes outbound customer phone calls.
Takes inbound customer phone calls.
Within established guidelines, directs work actions of vendors.
Handles inquiries and incoming work requests.
Reviews files and records to answer requests for information.
Checks, distributes and/or responds to documents and correspondence.
Processes and reconciles designated systemic transactions.
Maintains filing systems.
Compiles records of office activities.
Photocopies, scans and faxes documents.
Sends emails.
Coordinates work flow.
Adds, changes, and deletes information in multiple system screens within multiple systems.
Complies with all pertinent department/division procedures as outlined in operating instructions.
Meets minimum individual and departmental goals and service level agreements.
Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities.
Qualifications
High school diploma or equivalent experience
Computer proficient.
Proven ability to stay focused in a continuous process flow and keep pace within the work team.
Superior verbal and written communications skills.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank''s HR Compliance Department at . Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities
TD Description
TD is a great organization powered by great people who want to make a difference every day. Our over 85,000 employees world-wide are a big part of what makes TD stand out from any other organization. Every day, we deliver legendary customer and client experiences to our approximately 19 million customers. We're an award-winning organization that reinvests constantly to ensure future growth.
We're recognized as an extraordinary place to work that embraces diversity, where everyone is respected and valued. TD is the sixth largest bank in North America by branches, with many exciting and challenging career opportunities in our four key businesses:
Canadian Personal and Commercial Banking - including TD Canada Trust and TD Insurance
Wealth Management - including TD Waterhouse and an investment in TD Ameritrade
U.S. Personal and Commercial Banking - including TD Bank, America's Most Convenient Bank
Wholesale Banking - including TD Securities
Job Status: Full Time
Date Updated: 06-Apr-2014
Auto req ID: 51646BR
Job Title: Support Specialist II
Location: Falmouth - Gray Rd

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