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Collections Agent

Company Name:
Adecco
Location: Falmouth, ME Category: Administrative & Clerical
Status: Temporary/Contract Reference: US_EN_2_011995_356969
Posted: March 12,2014 Salary: N/A
Adecco is hiring for Collections Agents for the Falmouth ME area. This is a contract position. Immediate need.
Position Details:
Position: Collections Agent Location: Falmouth ME
Length: Contract
Job Description/Skills:
Available shifts are: Mon,Tues.,Sat 9am-6pm, M, W, Sat., 9am-6 pm, or M, Th, Sat., 9am-6pm orTu-Fri 9-6 & Sat 8-5, or M-F 9am-6pm.
o 4 Week training course schedule is Mon-Fri 8a-5p
The Debt Specialists are responsible to reduce losses associated with defaulted loans
Makes outbound customer calls via the telephone as well as an automated dialer to negotiate payment arrangements to reduce delinquency on accounts OR take
inbound customer phone calls to negotiate
payment arrangements on multiple stages of delinquency as well as to resolve customer inquiries and complaints. Mitigates losses through designated extension and/or re-age authority, settlement offers, and by working with homeowners and realtors to negotiate
short-sales, died-in-lieu or cash-for-keys, etc.
Identifies candidates and initiates process for loss mitigation programs outside delegated areas of authority.
Completes skip-tracing steps as required. Adds, changes, and deletes information in multiple system screens within multiple
systems
.
Serves as entry point for the identification, routing and documentation of all pertinent
collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.).
Complies with all pertinent department/division procedures as outlined in operating instructions. Meets minimum individual and departmental goals and service level agreements.
Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities.
Qualifications
High school diploma or equivalent
1 year's customer service or collection experience
Proven ability to stay focused in a continuous process flow and keep pace within the work team.
Superior verbal and written communications skills.
Excellent interpersonal and motivation
How to Apply:
Click on the "Apply Now" to be considered for this position.
Important information: This position is being recruited for by Adecco's National Recruitment Center. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position, however your resume must be received via the "apply now" button included within to be considered.
Highlights of Working with Adecco:
Why Adecco? Because Adecco provides one of the most COMPREHENSIVE BENEFITS package in the industry to contract workers. Benefits available to you as a contractor after one week of employment include:
Medical Coverage - access to an affordable and comprehensive group medical coverage plan
401(k) - Adecco offers all temporary employees the ability to participate in a 401(k) savings program
Pay Options/Direct Deposit - we make it as easy as possible for you to get paid
Service Bonus - rewarding employees who make an extended work commitment
Paid Holidays - selected paid holiday, based on accrued hour requirement
State-of-the-art Career Center - training and resources available for all employees
Highly trained and professional staff - Our team cares about you and your career
Adecco is an equal opportunity employer. The Adecco Group is a Fortune Global 500 company and the global leader in HR
services
. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your Professional Career.

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