Service Availability Manager - NJ, ME, or SC
Company Name:
TD Bank
About TD Bank, America's Most Convenient Bank
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth , and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol TD. To learn more, visit .
Job Description We are seeking a professional with technical knowledge and proven experience in building strong and effective client relationships with upper level management, stakeholders and the Line of Business. This Specialist role will be responsible for service management and quality across assigned US Line of Business (LOB) infrastructure by focusing on system availability activities and related quality improvements by leveraging ITS Core capabilities. Responsibilities include:
o Proactively communicates / meets with department managers to review service levels achieved, solicit feedback and suggestions, and determine needs going forward. Insures services provided meet client expectations.
o Works with ITS and Core Infrastructure Operations Teams to ensure the highest level of technical support via 24x7 on-call support, for a suite of designated hardware, software or applications to ensure service levels are maintained for service delivery to Line Of Business.
o Co-ordinates and tracks all problem identification, status reporting, resolution and PIR follow-up to Line of Business Application Management leveraging Core support teams, SME's and processes.
o Responsible for managing and coordinating conference bridge communications to bring in Line Of Business Application Management teams on problem escalation. Ensure escalation and notification procedures are followed as appropriate.
o Facilitates problem work-around and systems with problematic issues with US ITS, Core ITS and Line Of Business Application Management on developing and managing risk on all problem work-around solutions.
o Ensures the support processes consistent with the US ITS Support Model are understood and facilitates improvements to meet specific Line Of Business requirements and minimize operation risk by adhering to TDBFG standards.
o Works with EITO Service Delivery Manager, Application Management Line of Business teams and Core ITS teams to integrate activities and processes, recognizing impact of changes, interdependencies in the environment and providing seamless implementation of change.
o Reports to EITO Service Delivery Manager and contributes to the Core management team by sharing expert knowledge and leadership relating to US Service Delivery and Core standard evolution.
o Works with ITS and TS stakeholders to identify opportunities and develop recommendations to continuously optimize application availability.
o Act as an expert resource providing insight and recommendations to Core ITS management and support teams on US Line of Business trends, regulatory requirements and business processing requirements to ensure Core support teams are aligned and responsive to business needs.
o Works with US IPM as a Subject Mater Expert in the development of detailed/ complex and/or comprehensive project plans for large projects.
o Leverages ITS Information Security to ensure appropriate security levels are established and maintained for processes, information exchange and system implementations, and suggests recommendations where appropriate.
o Provide technical leadership and guidance in a senior role on a diverse range of tasks and may be relied upon to coach/ educate others to benefit service delivery.
o Ensure standards, policies and procedures are in place, compliant with IT Disaster Recovery Plan (DRP) and well understood, to restore Line Of Business systems in the event of a significant service disruption and/or disaster.
Qualifications o 4 year degree or equivalent experience
o 5-7 years of experience
o Excellent communication and customer service skills.
o Must be able to work within a matrix management environment with virtual workgroups and customers.
o Expert knowledge of the technical environment/ tools (e.g., user environment, applications, software, hardware, programming languages and operating systems) in own area.
o Expert knowledge of business/ organization, Bank standards, infrastructure, architecture and technology in related areas from a design/ support/ solutions perspective.
o Sound knowledge of businesses and related technology, TD Bank, TDBFG infrastructure and system interdependencies.
This position can be based in the following locations:NJ-MountLaurel,ME-Falmouth,ME-Lewiston,SC-Lexington,SC-Greenville.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at . Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities.
Service Availability Manager - NJ, ME, or SC
Falmouth-Maine
73548br Estimated Salary: $20 to $28 per hour based on qualifications.
TD Bank
About TD Bank, America's Most Convenient Bank
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth , and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol TD. To learn more, visit .
Job Description We are seeking a professional with technical knowledge and proven experience in building strong and effective client relationships with upper level management, stakeholders and the Line of Business. This Specialist role will be responsible for service management and quality across assigned US Line of Business (LOB) infrastructure by focusing on system availability activities and related quality improvements by leveraging ITS Core capabilities. Responsibilities include:
o Proactively communicates / meets with department managers to review service levels achieved, solicit feedback and suggestions, and determine needs going forward. Insures services provided meet client expectations.
o Works with ITS and Core Infrastructure Operations Teams to ensure the highest level of technical support via 24x7 on-call support, for a suite of designated hardware, software or applications to ensure service levels are maintained for service delivery to Line Of Business.
o Co-ordinates and tracks all problem identification, status reporting, resolution and PIR follow-up to Line of Business Application Management leveraging Core support teams, SME's and processes.
o Responsible for managing and coordinating conference bridge communications to bring in Line Of Business Application Management teams on problem escalation. Ensure escalation and notification procedures are followed as appropriate.
o Facilitates problem work-around and systems with problematic issues with US ITS, Core ITS and Line Of Business Application Management on developing and managing risk on all problem work-around solutions.
o Ensures the support processes consistent with the US ITS Support Model are understood and facilitates improvements to meet specific Line Of Business requirements and minimize operation risk by adhering to TDBFG standards.
o Works with EITO Service Delivery Manager, Application Management Line of Business teams and Core ITS teams to integrate activities and processes, recognizing impact of changes, interdependencies in the environment and providing seamless implementation of change.
o Reports to EITO Service Delivery Manager and contributes to the Core management team by sharing expert knowledge and leadership relating to US Service Delivery and Core standard evolution.
o Works with ITS and TS stakeholders to identify opportunities and develop recommendations to continuously optimize application availability.
o Act as an expert resource providing insight and recommendations to Core ITS management and support teams on US Line of Business trends, regulatory requirements and business processing requirements to ensure Core support teams are aligned and responsive to business needs.
o Works with US IPM as a Subject Mater Expert in the development of detailed/ complex and/or comprehensive project plans for large projects.
o Leverages ITS Information Security to ensure appropriate security levels are established and maintained for processes, information exchange and system implementations, and suggests recommendations where appropriate.
o Provide technical leadership and guidance in a senior role on a diverse range of tasks and may be relied upon to coach/ educate others to benefit service delivery.
o Ensure standards, policies and procedures are in place, compliant with IT Disaster Recovery Plan (DRP) and well understood, to restore Line Of Business systems in the event of a significant service disruption and/or disaster.
Qualifications o 4 year degree or equivalent experience
o 5-7 years of experience
o Excellent communication and customer service skills.
o Must be able to work within a matrix management environment with virtual workgroups and customers.
o Expert knowledge of the technical environment/ tools (e.g., user environment, applications, software, hardware, programming languages and operating systems) in own area.
o Expert knowledge of business/ organization, Bank standards, infrastructure, architecture and technology in related areas from a design/ support/ solutions perspective.
o Sound knowledge of businesses and related technology, TD Bank, TDBFG infrastructure and system interdependencies.
This position can be based in the following locations:NJ-MountLaurel,ME-Falmouth,ME-Lewiston,SC-Lexington,SC-Greenville.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at . Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities.
Service Availability Manager - NJ, ME, or SC
Falmouth-Maine
73548br Estimated Salary: $20 to $28 per hour based on qualifications.
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